Lead 2nd level of TMS Support for the Global region. Following up all the support tickets from the terminals in the region. Process, supervise and resolve support request, incidents and defects under established SLAs throughout the World. Identify the patterns for recurring incidents and their root causes. Analyze severity of issues and raise where required to Level 3 support teams. Trigger change requests and coordinate required teams for any ticket’s lifecycle. […]
Impala Terminals Group facilitates the global trade of commodities by offering producers and consumers reliable and efficient access...